V6. 4Mbps), based on UK Home Broadband Performance Report , measurement period March 2023. Struggling to pay. Phone line - 5 mins. Not a customer? Talk to us about joining: 1800 940070. * Call costs may vary. Save BIG on Virgin’s Fibre M125 Broadband and receive £50 in bill credit. Virgin Media ranks 20th, with 77% of speed test results above 50 Mbps. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. Virgin Media customers can access multiple plans that combine TV with broadband. You can give us this notice by calling freephone 1908. Make sure to take our kit with you when you move. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Check which Hub you’ve got and then pick the test you need. Fibre broadband. M350 – 362Mbps, great for gamers, video streamers and at-home workers. Tried leaving today, got strung along through 4 different people on the phone for 2 hours quoting better prices until the last one. [email protected] Smithy Very Slow Galway. Fibre broadband. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Virgin Media offers a wide range of broadband speeds, from 54Mb up to a super speedy 1. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Make a payment using our dedicated automated payment service on 0800 064 3777 *. NordVPN: Our #1 pick for Virgin Media customers. Virgin Media. Black Friday sale ends on 27th November. Keep everyone online . Virgin Media package. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. The M250 plan will be especially useful if you’re downloading a lot of content, playing online games competitively and. No setup fee. 99 a month for two years. ’. A master socket is the main socket for the phone line in your home, not an extension socket. To make sure you’re not without service, you should give them the ‘go live’ date that your new provider has promised. Find out more Has this. The opening hours of the call centre are: Monday to Friday: 8am - 9pm. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you need to know with our broadband help & support page. Click the Link. Mon - Fri 9am to 6pm Billing and Sales. Business broadband. That’s more speed to spread across your devices. Broadband, TV and phone deals Broadband, TV, phone and SIM deals Broadband and phone deals TV and. Check your postcode: 2. TV 360 and home phone not currently available in 2022/23. In some areas, there's the option of speeds up to 900Mb if you have access to a full fibre network, but BT’s coverage for this service is currently limited. My virgin Mobile account allows you to manage your virgin mobile services. Real. Up to 100Mbps. Virgin Media deals, packages & bundles. Pay your Virgin Media bill on the phone. What do the colours mean? Yellow. Virgin Media has a number of plans that all feature 3 months for free. By comparison, BT’s Fibre Essentials, with the same speeds, is £30. 3. TV. Step 2: Get connected. 3 million of Virgin Media’s premises. Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). Virgin Media broadband prices start from around £28 a month, going up to around £45 for its most expensive Gig1 broadband. Hub 3, Hub 2, Hub 2ac and Hub 1 - Test broadband speedThis promotion means you won’t pay the usual setup fee of £35. Speed. Changes to Virgin Media prices 2023. Broadband Speed Test. In comparison, Virgin offers 50Mbps, 100Mbps, 200Mbps, 350Mbps, 500Mbps and its top speed of 1130Mbps (which it refers to as Gig1), meaning it is still faster than BT. All our services will be set up so, once you’re in your. Exclusive benefits of being a Virgin Media O2 Volt customer include: A broadband speed boost to the next tier available (e. You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any. Fibre: Yes. 31 Dec. WiFi Max. From gripping drama, top-flight comedy and channels for the kids, to every BT Sport channel and a selection of Sky Sports, you can tune in and chill out. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. The best times to game online or make big downloads, for example, would be when connection is fastest. 1 technology, is designed to power the next-generation of connected devices – including modern. Hub 5, Hub 5x and Hub 4 - Test my broadband speed. By calling 0800 064 3777. Broadband Only. Further exclusions & legal stuff apply. Check your service. Our , which you can add anytime, start from £2. You'll also receive your contract either by email or by post to check and sign. Virgin's mobile service is available under the Virgin. Virgin Media customer service number. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. Virgin Media was the one of the first providers to create a broadband social tariff in 2020 and has consistently provided support to vulnerable customers and those struggling to afford connectivity. That’s over 100 live TV channels – depending on your package – and all your inclusive box sets, plus TV on demand as well. Reviewers complaining about Virgin Media most frequently mention customer service problems. 12 month or 30-day rolling contracts. Speed. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. 4 and A. Hub 3, Hub 2, Hub 2ac and Hub 1 - Test broadband speedVirgin Media Broadband review: M50, M125, M250, and M350 fibre broadband. Check your service status; home. You can also end your contract by writing a letter and. With Go. Virgin Media is part of NTL:Telewest. 6. We deliver our broadband via a dedicated fibre cable, so there’s no need for a phone line when installing our broadband. Here you can change your network name (SSID) and password, choose which. The company’s M100 and M200 broadband packages have been. Part of that compels Virgin Media to release customers from their contract in the following circumstances: “If your service doesn’t deliver the speeds you were promised by your provider, get in touch with them. The broadband packages you can find are: Broadband. Within that letter or email, we’ll also include information about any other changes we’re. The Service you do for others is the rent you pay for your room here on. See your balance and make quick payments. Customers who subscribe to paid services through Virgin Media. Compare our best broadband deals in your area in seconds with free set up. TV 360 and home phone not currently available in 2022/23 network expansion areas. Reliability Score: 3. You can dial 150 on a Virgin Media telephone or call 0345 454 1111 from your mobile or landline. Choose your package. With another provider you will get new customer pricing. Set up a guest network. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Virgin Mobile package. Get superfast broadband, calls and award-winning TV content with Sky. You'll have 30 days to cancel your account. ie provides answers to all your broadband, TV and Home Phone questions here. your cable modem or your Airtime plan) provided by Virgin Media Limited or any other member of the Virgin Media group (“Virgin Media” or “we”) in connection with your Virgin Media services (broadband, telephone,. At least 30Mbps download speeds in every room or £100 one-off credit. Perfect for unlimited superfast streaming and browsing. TV on the go. The pandemic has shown the vital role our services play in keeping people connected to their loved ones, as well as helping millions to work from. Virgin Media M50: 54Mbps avg. Decent speeds for everyday use. You may need to use the. Automatic compensation under Ofcom rules is £9. This is usually available where the home has recently had an active Virgin Media fibre broadband service and is available on most, but not all, Virgin Media packages. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Availability of services from other major UK ISPs will differ from Virgin Media’s services. Customers on M100 and M200 broadband packages have been upgraded to M125 and M250 services – with speeds increasing by up to 24%. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. The Virgin Media customer service line is the first point of contact for all queries, including technical support and complaints. Virgin Mobile package. The New My Virgin Media App Service Status info is available in the new My Virgin Media app, which is available from the Apple iTunes store (iOS 9 and above. It’s ultrafast, and with Virgin Media our M500 broadband package boasts average download speeds of 516Mbps and average upload speeds of 52Mbps – faster than the UK’s average home broadband service (63Mbps). We currently reach just over 53% of homes in the UK and we’re expecting that to rise. css"> <iframe aria-hidden="true" title="GTM" src=". Excludes Essential broadband customers from 10 November 2022. Daniel Somogyi from Dorset, who pays Virgin Media £100 a month for his home package, says he suffered the same fate and that the whole episode caused him “a great deal of anxiety and. From gripping drama, top-flight comedy and channels for the kids, to every BT. No setup fee is available on all bundles, broadband & phone, and broadband only packages. PO Box 4014. If you’re not currently a Virgin Media customer, you’ll need to get Virgin Media broadband before you’re able to get a Stream box. It doesn’t matter if you’re. To cancel your Virgin Media broadband service, you should call 0345 454 1111. Although those who do receive excellent speeds, great customer service and a range of. With 47 million UK connections across broadband, mobile, TV and home phone, Virgin Media O2 will bring together next-generation gigabit broadband and 5G services. Lockdown lifting life hacks: Virgin Media launches virtual assistant service and online tool to help Brits socialise strategically Read article Cardiff charity crowned ‘Local Legends’ for Covid-19 responseStep 2: Order your Virgin Media Broadband service. 2Gb Broadband + Loaded TV. 99pm. At least 30Mbps download speeds in every room or £100 one-off credit. We’ll get you set up in no time, too. There’s a network fault in your area. Virgin Media provides. Virgin Media ranks 43rd among Cable Television sites. Virgin Media services are only available in eligible Virgin Media network areas. Go to Account settings, then Account details b. Step 5 If you believe that a fraudster may have ordered Virgin Media goods or services using your details, or a Virgin Media/Virgin Mobile account has been set up in your name without your permission,. Available with M50 broadband or faster. BT is also the largest player in fixed line calls , accounting for 15. You can do this by calling Virgin Media’s customer service team on 0345 454 1111. TV 360 and home phone not currently available in 2022/23 network expansion areas. We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. Once you’ve linked the Virgin Media Connect app to your Hub 3, 4 or 5, you’ll see your network details on the Home tab of the app. How to change my Virgin Media or Virgin Mobile package by phone. Virgin Media services are only available in eligible Virgin Media network areas. Phone: Speak to Virgin Media’s customer services by calling 0345 454 1111 for free. Reset Hub password. It's so easy and we've even written the letter to get you started. Virgin Media has unveiled Stream, a service that brings all your streaming apps under one UI and into one flexible, monthly bill. No setup fee. Further exclusions & legal stuff apply. Estimates suggest that only around 60% of properties in the UK can access Virgin Media's broadband packages. Compare all broadband deals. What to watch. No setup fee is available on all bundles, broadband & phone, and broadband only packages. User reports indicate no current problems at Virgin Media. In general, 10Mbps per person is a minimum benchmark, 20-30Mbps is better, 50Mbps is best, and. Email address. Get superfast broadband, calls and award-winning TV content with Sky. Its Gigabit fibre broadband can deliver an average download speed of 1,130 Mbps, which is the fastest in the UK. ie. Unreliable Broadband Service. If you’re looking for reliable and ultrafast fibre, this Virgin Media broadband package is good value on an 18 month contract. . The Virgin Media packages on offer are: 500Mb Broadband + Loaded TV. The page you're looking for may have been removed, been renamed or is temporarily unavailable. EE vs Virgin Media: average broadband speeds. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and. If you have mobile with us:. deal anytime. For mobile enquiries, call 03456000789*. All of the products on this page are subject to survey, network capacity and a credit check. 2% satisfaction. 99 a month. Booking an engineer is easy with Virgin Media. Most Virgin Media deals on contracts of 12 months or more come with a £35 activation fee. Available with M50 broadband or faster. “Early disconnection fees include cancelling services mid-contract to move to a new address not served by Virgin Media,” it says. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. It usually takes from 30 minutes to 2 hours for an engineer to set up your services, depending on your home. If your original Virgin Media broadband contract is up and you’re now on a rolling monthly deal, getting out is pretty simple. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks. <link rel="stylesheet" href="/support/help/service-status/styles. Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). Public Sector Queries. 25 a month. Tech, Gadgets & Electrical Goods Forums. All of the products on this page are subject to survey, network capacity and a credit check. Typical cost is from £26. This promotion means you won’t pay the usual setup fee of £35. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. 10GB boosted to 20GB) Up to £150 off a connected device such as a tablet or smartwatch when taking a new O2 Pay. It's less widely available than some other providers, at 52% national coverage compared to 97% of the. . “ Have had virgin broadband for 18/12. Further exclusions & legal stuff apply. “ Virgin Media's service experience has been deeply unsatisfactory. + Virgin Phone line for £17. The new Stream box will connect wirelessly to the internet. 6 Gbps service from EE has changed all that and it can only be a matter of months before Virgin Media reacts to ensure it can keep. Our M250 Fibre Broadband is more powerful than standard 200Mb broadband (its average download speed is faster by 64Mbps). If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. After finally giving notice, my husband suddenly starting received daily missed calls. There will be multiple options to select from once you are connected, including one that asks “If you’re thinking of. However, Virgin Media tends to offer faster speeds for similar outlay. Virgin TV 360. Hub 5, Hub 5x and Hub 4 - Test my broadband speed. Just remember, there could be a £35 set up fee and a £45 rolling contract fee on all our internet with rolling contract bundles. Dynamic Page Builder | Virgin MediaThe UK's broadband could soon get a much-needed speed boost courtesy of Virgin Media. £8p/m extra or included with Gig1 or Volt. Date of. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. Out of 5,590,397 speed tests recorded on the BT network. Virgin Media change your package help and support. Its broadband without a landline only works out around £5 less than its standard packages. Fix your broadband. Virgin Media O2 is today unmasking its new entertainment service, Stream from Virgin Media, offering customers a new way to bring together their favourite TV channels, video apps and streaming. If you can get Quickstart, you can choose one of two delivery options. And in most cases you’ll only be without broadband for about 30 minutes on the day of your switch. These phone numbers work for people in the UK only. Simply check out the service status checker below and enter your account number. Advertised Speed: 5 Mbps Expected Speed Range: 5 Mbps. Booking an engineer is easy with Virgin Media. Price details. Provided you are out of contract and on a monthly rolling deal, cancelling your Virgin Media service is very straightforward. Available with M50 broadband or faster. Pack our kit. Virgin Media services are only available in eligible Virgin Media network areas. For a one-time fee, Virgin Media broadband subscribers can receive a Stream box, which operates like a set-top box with easy self set-up. : Compare our best broadband deals in your area. This includes a fixed price landline service called Talk Protected, tailored support and services to customers with additional needs and help. New customers can get up. You’ll just need Virgin TV with the Virgin Media: TiVo® Service to enjoy it. TV 360 and home phone not currently available in 2022/23 network expansion areas. Once Volt is activated, you’ll be moved onto the next-highest Virgin Media broadband speed. Virgin Fibre Areas only. From a Virgin mobile phone or landline: 150. The fastest download speed available to most customers on BT will be 67Mb fibre using a regular telephone line. 50 £0 View Deal. When you take your chosen Broadband, TV, and/or Phone services from us (including where those services may be bundled with a Virgin Mobile SIM) for a minimum period, you agree to continue those services at your current address for that minimum period. 26 April 2022. Virgin Stream hub offering money-back for. 50 per month. ADSL: No. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. About Virgin Media; Careers; Advertise with us; AccessibilityYou can purchase a mobile internet dongle from a number of UK networks. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. Cancelling Virgin Media broadband over the phone. Find the Broadband Best Offer for Your Home. I managed to find this number for myself (I had tried 150 from my Virgin phone) but had to sit through so many options - choose this, pick that - and then finally get through to be told the current wait time was 110 minutes was enough to almost consign the phone to the front garden via the window. 16x faster: Virgin Media Gig1 Fibre Broadband (avg 1,130Mbps) vs UK average speed 8-10pm (69. Published: 30 Jun 2023 10:30. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. Discover the best and worst broadband providers in the UK with our expert reviews. 50 per. It's such a useful link that it's on every page of the Community! 2. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Make a payment. on 22-01-2021 21:16. Virgin Media has run a number of trials over the last year or two to demonstrate with is possible with its DOCSIS 3. Manage order or appointment. It’s also worth mentioning that Virgin Media offers the fastest widely available fibre optic package in the UK, with average download speeds of an eye-popping 516Mbps. Although it’s not an exact science when you have millions of customers - as the larger. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Let’s run through the pros and cons of Virgin Media Broadband. 4 or A. Virgin Media provides a router/modem combo unit branded by Virgin Media as the "Hub" to all customers as part of your broadband contract. Virgin Media’s broadband service utilises the latest cable technology that connects the customer’s home to the cabinet over a coax cable. Multiple broadband speed tests over time can show if and when speed fluctuates. It probably should have done more testing, since the Hub 4 cannot deliver broadband at 1130Mbps thanks to neither conforming to the latest WiFi 6 standard, nor having any ethernet ports. Virgin Media services are only available in eligible Virgin Media network areas. 50 a month for Essential broadband, or £20 a month for Essential broadband plus. Join Virgin Media online today from just £26. Virgin Media broadband help and support. Virgin broadband deals comparison. If you are one of the potentially thousands who has experienced an outage, you can check your broadband and mobile service status online. It’ll check for connection issues affecting. Check availability Check availability . We’ve got the speed you need. Sign up today: 3. If you can get Quickstart, you can choose one of two delivery options. Virgin Media’s broadband speeds: 54Mbps, 108Mbps, 213Mbps, 362Mbps, 516Mbps and 1,130Mbps. Switch to eBilling and save yourself £21 a year. Subject to paragraph 35 (exclusions), Virgin Media shall credit a customer if it does not activate a fixed line or broadband service by 23. The best times to game online or make big downloads, for example, would be when connection is fastest. We've reviewed all popular broadband providers including BT, Sky and Virgin to help you save money and find the best broadband provider for you. for the second time in a day. deal anytime. For extra channels and content, you can add a Stream Subscription on a flexible 30-day rolling plan and with 10% back in Stream Credits. If you think something might be wrong with our network or your kit, the first thing to do is to tap 'Status' in the app and check the network status. The legal stuff . Updated on 13 July 2023. M100 Fibre Broadband and Virgin Phone: New customers only. Broadband providers that let you add TV to your tariff include Sky, Virgin Media, BT, TalkTalk and NOW. 1800 941 114. Virgin Media services are only available in eligible Virgin Media network areas. The cheapest broadband deals with the fastest internet. Virgin had previously told customers it was aware of an issue with broadband services, and was "working to identify and fix the problem as quickly as possible". 6 Gbps service from EE has changed all that and it can only be a matter of months before Virgin Media reacts to ensure it can keep its bragging rights on speed. Virgin Mobile – 789 on a phone of ours. You just need to give Virgin Media 30 days’ notice that you want to leave. To cancel your Virgin Media services, you can contact Virgin Media on 0345 454 1111 or through a page on their website. If your original Virgin Media broadband contract is up and you’re now on a rolling monthly deal, getting out is pretty simple. Online via the Virgin Media website. Broadband and sim – Also known as our Volt bundles – get Virgin Media Broadband and an O2 sim, with double the speed and data thanks to Volt benefits Broadband for low-income families – Get broadband from £12. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. Check Virgin Media availability. Get more information on the advertised Virgin Media broadband speeds here. The email says this: Like many of our customers, your contract with us will come to an end, and for you that will be on 23/02/2023. The Voom plans start from £33 per month (exc VAT) and include a business. Get a £50 voucher with Virgin Media promo codes for broadband and more. At present around 14. Plusnet is a brilliant alternative to the bigger names in broadband. Broadband for 12 months: £407. Virgin Media’s Essential broadband has a speed of 15Mbps and a fixed price of £15 per month. Terms and Conditions – PAYG Mobile. If the problem is on their network and they. Restart your services. TiVo. Virgin Media has today launched its new Essential broadband service which offers reliable, affordable and hassle-free connectivity to those facing financial difficulty and receiving Universal Credit. Find out more1 day ago · Virgin Media Free Broadband. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. Customers must have Virgin Media Broadband at all times to avail of Loaded TV. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin Media offers only superfast and ultrafast broadband. Stream from Virgin Media. Exclusive student broadband deals with an '. Contact centres are also affected, it said in a statement on Twitter. Most standard broadband deals get you average speeds in the region of 10. At least 30Mbps download speeds in every room or £100 one-off credit. Corporate Contact UsBut as outlined above, Virgin Media is generally better value for money and gets you a faster service. The average internet speed for Virgin Media Broadband is 190 Mbps and their median download speed is 135 Mbps. g. £0. Sky Sports HD, Sky Cinema Ultra HD, BT Sport Ultimate, Virgin TV Ultra HD in diamond-clear Ultra HD; Enjoy Ultra HD through Prime Video and Netflix (if you subscribe) Watch and stream on all your screens with Virgin TV 360; Sky Cinema Ultra HD will only be available if you have our Sky Cinema Collection in your bundle. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. Virgin Media BT Sky; Broadband: We’ve now rolled out Gig1 Fibre Broadband across our entire network - with average download speeds of 1130Mbps : Less than 1 in 3 customers can get their top average download speed: Less than 1 in 3 customers can get their top average download speed: TV on the goNo setup fee is available on all bundles, broadband & phone, and broadband only packages. Call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. Recycle or return your kit. Broadband. Excludes broadband faults and broadband network outages. Its impossible; they will transfer you some other team after 1 hour waiting then the call will drop of after another 30min (3rd time happening) I spent many hours for nothing. Working hard to help connect the nation, shop our offers and order online. Page last updated by downdetector. £32. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Fab Fibre Broadband. It is a nominal requirement that each active node (e. Virgin Media reserves the right to withdraw this offer at any time. Whether you’re just looking for a good internet connection or want to add more services like phone and TV, you’ll be able to find the right broadband deal for your household. In fact, Virgin Media can legitimately claim to be the UK's fastest widely available broadband – with its 1130Mbps Gig1 service available to everyone on its network. Virgin Media services are only available in. All TV packages include Sky Q, Sky's revolutionary set-top box. This promotion means you won’t pay the usual setup fee of £35. for 9 months then. These prices are for new customers only. These terms and conditions set out the agreement between (1) you ('you', 'the customer' or 'your'); (2) Virgin Media Limited ('us', 'we' or 'our'); and (3) Virgin Media Payments Limited ('Virgin Media. Includes a 30-day money-back guarantee so you can try it risk-free. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. uk' email address. Discount Codes Last Tested: 15 November, 2023. K. Access your bills, diagnose faults and manage your package. This means you can enjoy our superfast broadband speed with an average download of 1,130Mbps, without being connected to a landline. If you are, you’ll continue to be charged £12. You can do this by calling Virgin Media’s customer service team on 0345 454 1111.